Amazon has introduced significant updates to its Fulfilment by Amazon (FBA) refunds policy, bringing notable changes for UK sellers. These revisions, which take effect on 9 January 2025 and 15 January 2025, are intended to streamline the reimbursement process while also imposing stricter timelines for filing claims.
Key FBA Refund Policy Changes
1. Automatic Reimbursements for Lost Items
From 15 January 2025, Amazon will automatically issue reimbursements for FBA inventory that is reported as lost within their fulfilment centres. This change aims to reduce the administrative workload for sellers, as reimbursements will be processed without the need for manual claim submissions. Sellers will be able to monitor these reimbursements via the Reimbursements report in Seller Central. By removing the need for manual follow-up, this update is designed to make the claims process more efficient and less time-consuming.
2. Shortened Timeframes for Manual Claims
Starting 9 January 2025, the window for submitting manual claims related to lost or damaged items within fulfilment centres will be reduced to 60 days from the date the item is reported lost or damaged. This is a significant reduction from the previous 18-month window, meaning sellers must be more vigilant when tracking their inventory.
Additional updates include:
- Customer returns claims: These must be filed between 45 and 105 days after the refund or replacement date.
- Removal claims for lost-in-transit items: These must be submitted between 15 and 75 days from the shipment-creation date.
- Other removal claims: These must be filed within 60 days of the shipment being returned to you.
Impact on FBA Sellers
The introduction of automatic reimbursements is a welcome change that will likely save time for sellers. However, the significantly reduced claim window requires sellers to implement more robust tracking systems to stay within the new deadlines and avoid losing out on potential reimbursements.
Final Chance to File for Previous Refunds
Amazon has set a 9 January 2025 deadline for sellers to submit claims for reimbursements related to the last 18 months. Claims not filed by this date will no longer be eligible for reimbursement. This makes it crucial for sellers to review past transactions and ensure all outstanding claims are submitted before the cut-off.
Maximise Your Refunds with Expert Support
Lezzat has partnered with GETIDA, a leading provider of FBA audit and reimbursement services, to help sellers recover their refunds before the new policy takes effect. GETIDA, an Amazon-approved service, audits billions of pounds worth of transactions daily and ensures compliance with Amazon’s policies. With a straightforward, results-driven model, there are no subscription or setup fees—GETIDA only takes a percentage of the successfully recovered funds.
Through Lezzat’s exclusive offer, you can claim up to £800 in reimbursements for free with GETIDA. Don’t miss this opportunity—sign up today here and secure your unclaimed funds before the deadline.
Stay Prepared for Policy Changes
These updates to Amazon’s FBA refunds policy highlight the need for sellers to be proactive and organised. While the move towards automatic reimbursements simplifies some processes, the shorter claim windows mean it’s more important than ever to stay on top of inventory management. By taking action now, sellers can minimise disruptions and maximise potential refunds.
Lezzat is here to support your Amazon journey. Our expert team is ready to help you optimise your processes and adapt to these changes seamlessly. Reach out to us today and discover how we can help you thrive on Amazon.
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